Guest QR App
Secure room QR links, active-stay validation, optional PIN, light/dark mode, service cards with opening hours, request wizard, room service ordering, and current request tracking.
Smart Hotel Operations
Roomix
A modern hotel operations system for guest requests, room QR access, module service hours, in-property controls, staff tasks, room service, housekeeping, and management reporting.
Built for hotels that need faster service, clearer ownership, and measurable operations.
QR
Room access
GPS/IP
In-property rules
SLA
Response tracking
Live Operations
Roomix.io
Open
15
Avg
12m
SLA
96%
Extra Towels
Room 101
AC Issue
Room 204
Breakfast Order
Room 308
Room 101
Guest app
How can we help?
Housekeeping
Open all day
Room Service
Inside hotel only
Maintenance
08:00 - 22:00
Less chasing
Requests move through clear owners instead of calls and paper notes.
Faster service
Managers see open work, delays, and staff workload before guests complain.
Better handover
Every request carries status history, timing, notes, and accountability.
One platform from guest request to completed task.
Roomix gives every operational role the right workspace: guests request from their room, managers control queues, staff work from mobile, and hotel leaders see performance clearly.
Request Control
Department queues, assignment suggestions, status history, escalation timing, duplicate handling, cancellation rules, reopen flow, and service-hour enforcement.
Staff Mobile
A focused browser app for active and completed tasks, translated notes, original text toggle, PWA install, and role-specific views.
Room Service
Menu categories, item images, time availability, cart, order notes, kitchen progress, delivery workflow, and order analytics.
Designed around real hotel movement
Built for hotels that need faster service, clearer ownership, and measurable operations.
Extra Towels
Room 101
AC Issue
Room 204
Breakfast Order
Room 308
QR
Room access
GPS/IP
In-property rules
SLA
Response tracking
Live FlowGuest to staff to report
01Guest scans the room QR→
02Active stay and room token are verified→
03Guest sees open/closed modules and property-required badges→
04Guest chooses an available service or room-service item→
05Manager assigns the task to the right team member→
06Staff completes from mobile→
07Reports show timing, workload, and delays→
Platform foundation
Hotel group and hotel setup, subscription-ready controls, and hotel information for guests.
Hotel group setupHotel setupGuest hotel infoSubscription controls
Rooms and stays
Room inventory, active stays, QR templates, check-in, checkout, and secure guest access.
RoomsStaysQR templatesGuest access
Guest access policies
Per-module opening hours, all-day availability, in-property GPS/IP rules, closed-state cards, and backend submission enforcement.
Module hoursAll-day toggleInside hotel onlyClosed modules
Service operations
Guest requests, department scoping, manager queues, notifications, and status history.
Guest requestsDepartment scopeNotificationsStatus tracking
Teams and roles
Staff management, role access, multilingual staff workflows, and mobile task execution.
StaffRolesLanguagesMobile tasks
Department modules
Housekeeping room board, inspection records, maintenance, concierge, and front office workflows.
HousekeepingInspectionsMaintenanceConcierge
Room service and insights
Menu images, orders, kitchen progress, delivery workflow, dashboards, reports, and analytics.
MenuOrdersReportsAnalytics
Guest Room Management Systems
GRMS-ready room intelligence
Roomix is designed to connect with guest room management systems so hotel teams can turn room signals into live operational context, faster decisions, and cleaner service handover.
For cloud deployments, Roomix can use a secure local gateway at the hotel to communicate with GRMS systems that live inside the property network.
Room signals Roomix can use
GRMS → Roomix
DNDMake Up RoomOccupancyGuest presenceAC faultsDevice alerts
Where GRMS adds value
Smarter boards
Show DND, make-up-room, and occupancy context directly on housekeeping and maintenance boards.
Automatic actions
Create maintenance tasks from AC or device faults instead of waiting for manual reporting.
Better timing
Prioritize work using room presence, occupancy, and service status without disturbing guests.
Operational security is built in
01
QR contains a random room token, not room or guest data.
02
Room access is available only during an active stay.
03
Hotels can require selected modules to be submitted only from inside the property.
04
Each guest module can be open all day or limited to hotel-defined service hours.
05
Every hotel query is scoped to the correct hotel group and hotel.
06
Managers only access their own department data.
07
Sensitive actions are audit logged.
Make hotel service feel calm, fast, and accountable.
Roomix gives teams a shared operating system without forcing guests or staff into complicated tools.